Grievances
If a student has a dispute with a Rockhurst administrator, faculty member, staff member, or other employee relating to disability services, including any complaint that the student has been discriminated against because of his or her disability, the student may follow these procedures:
Students are encouraged, but not required, to make a sincere attempt to resolve the problem through discussions with the other party.
If the student is unable to resolve the problem with the other party or has opted not to attempt to do so, the student should meet with the Student Accessibility Services (SAS) Coordinator to discuss the problem and possible ways to resolve it. The student should schedule a meeting with the SAS Coordinator within 14 days of the event leading to the dispute.
The SAS Coordinator will work with the Rockhurst administration, faculty, staff, and other employees to resolve the issue. The SAS Coordinator can also include the Dean of Academic Resources in the meetings and investigation.
Appeals
If a student would like to appeal a declined accommodation or feels they have been wronged by the SAS process, the student may follow these procedures:
Students are encouraged, but not required, to make a sincere attempt to resolve the problem through discussions with the other party.
If the student is unable to resolve the problem with the other party or has opted not to attempt to do so, the student should meet with the SAS Coordinator to discuss the problem and possible ways to resolve it. The student should schedule a meeting with the SAS Coordinator within 14 days of the event leading to the dispute.
If the SAS Coordinator and the student are unable to resolve the problem, the student may file an appeal with the Dean of Academic Resources. The written appeal must specify the nature of the dispute and any prior attempts to resolve the matter. The written complaint should be filed within 14 days of the meeting with the SAS Coordinator.
The Dean of Academic Resources will conduct an investigation. As part of that investigation, the student and the other party may be asked to identify any witnesses (if necessary) and to submit any other evidence they wish to be considered. The Dean of Academic Resources will complete the investigation within 30 days of receiving the student's written complaint, if practicable.
The Dean of Academic Resources will review accommodation requests and supporting documentation along with any other witnesses or evidence provided.
A determination will be made, and the student will be notified. If the student disagrees with the appeal determination, they may submit a final formal appeal to the Vice President of Academic Affairs/Provost.
If the student's dispute is with SAS personnel, the student should file a written complaint with the Dean of Academic Resources.