Important Virtual/Telehealth Information: Due to state licensing laws, students must be physically located in Missouri or Kansas at the time of their appointment.
Getting the Most Out of Your Rockhurst Teletherapy Appointment
While our remote counseling services are convenient, video sessions have challenges compared to in-person appointments. We have found that a few simple adjustments can make your teletherapy experience as close to in-person therapy as possible.
- Treat your online sessions like in-person sessions. Protect the time for therapy — this is your time to work on your goals, and you will benefit most if you can be fully present. Don’t do other things during your session (like driving, texting, eating, or household work).
- To avoid technical difficulties, set up your device (computer, phone or tablet) a few minutes early.
- Adjust the angle and make sure it won’t tip over or move, so you aren’t distracted by adjusting it during your session.
- Keep your device on a flat, stable surface during the entire meeting, as wobbly images can be visually distracting.
- Position your device so that your face is shown straight-on, as it would be in person.
- Make sure you are in a private place where no one else is present, your screen isn’t visible to others, and you won’t be overheard. You may want to use earbuds for more security. If you need a private space for your telehealth appointment, please let your counselor or front-desk staff know in advance, and we can reserve a room on campus for you.
- Please stay in one place during the session — don’t walk around or change locations. If possible, sit at a table, desk, or someplace comfortable like a couch; please do not lie in bed.
In general, treat your teletherapy session as you would an in-person session. This will help you and your counselor connect and work together effectively.
We hope these tips help make your teletherapy experience positive.
BetterMynd
BetterMynd offers free, confidential mental health support for students — anytime, anywhere. Students can self-schedule free 50-minute teletherapy sessions, access a 24/7 support line, and join unlimited live wellness workshops designed specifically for college life. Whether you’re feeling overwhelmed, stressed, or just need someone to talk to, BetterMynd is here to help.
Teletherapy sessions with the clinician of your choice are available during the day, at night, and on weekends, so you can get support whenever it’s best for you. When students register with the platform, they automatically receive four therapy session credits. Additional credits are added to their account on request.
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BetterMynd 24/7 Support Line
Students needing immediate support at any time of day or night can call 844-287-6963 (844-BTR-MYND) to speak with a qualified crisis counselor.
Students outside the U.S. should call +1-919-866-3211. When you call, please tell the counselor you are using "direct dial" and would like a callback.
Wellness Workshops
Offered at various times during the week, these live workshops cover a variety of topics specific to mental health and college life — such as time management and procrastination, working out relationships with roommates and family, managing money, mindfulness, burnout and more.
Questions
If you have questions about these services, please email BetterMynd at students@bettermynd.com and Rockhurst Counseling Center Director Rachel Pierce at rachel.pierce@rockhurst.edu.