Rockhurst University Computer Services: Quick Glossary
Accounts and Security
- Single Sign-On (SSO) – Your campus login; used to access email, the portal, Canvas, etc.
- Multi-Factor Authentication (MFA) – A security method requiring more than just a password such as e-mail code, text code or authenticator app code.
- Campus Portal –Online student portal where students can access their grades, course schedule, Canvas, tuition bills, and virtually everything they need as a student. (my.rockhurst.edu)
- Phishing – Fraudulent emails trying to steal your login or data.
- KnowBe4 – Required annual cybersecurity training
Campus Technology and Tools
- Banner – Primary student information system
- Canvas – Rockhurst’s Learning Management System (LMS) for coursework, grades, and assignments.
- Microsoft 365 (Office 365) – Email, Outlook, Word, Excel, PowerPoint, OneDrive, Teams, etc.
- OneDrive – Cloud storage service for saving and sharing schoolwork.
- PapercutMF – Manages your printing quota or balance and ability to print to any printer on campus using one print queue and swiping your card to release it..
- Zoom – Video conferencing tool used for virtual classes or meetings.
- Ad Astra – Classroom and Room Scheduling
- Spectrum U – To watch cable TV. Access link through the portal.
Networking and Devices
- Device Registration/Network Access Control – A process to register your laptop, phone, or tablet for access to campus Wi-Fi using the service ticket system.
- RUWireless – Rockhurst's campus Wi-Fi network. (Once connected, open a browser and try to go to neverssl.com, and it should redirect you to the Rockhurst wi-fi login page.
Help and Support
- Help Desk / IT Support Portal – Where you submit tickets for technical support (e.g., Freshservice). (help.rockhurst.edu)
- Knowledge Base – Online library of help articles for solving common tech issues. (help.rockhurst.edu)
- Ticketing System – Used to track IT help requests. (help.rockhurst.edu)
- Self-Service Portal – Platform where students manage their IT needs, like password resets, issue tracking, or software requests. (help.rockhurst.edu)
Academic Technology
- Lecture Capture/Mediasite/Zoom Recording – Tools to record and access class sessions.
- Respondus/LockDown Browser – Used to secure online exams.
- Smart Classroom/AV Systems – Classrooms equipped with projectors, microphones, and hybrid learning tools.
- ATI Testing – Exams for the Nursing Program
- Airtame – Wireless screen sharing in the classrooms.
Additional Useful Terms
- Cloud Storage – Data stored online (like Google Drive, OneDrive).
- Collaboration Tools – Teams, SharePoint, or Google Workspace equivalents.
- Software Licenses(e.g., Word, Excel, PowerPoint, Outlook) – Licensed software available through the university.