24/7 Help with Canvas for Faculty

Wednesday, March 25, 2020

Just a quick reminder that we have Tier-1 24/7 Canvas Support.  What that means is that if you call, email, or live chat with a Canvas 24/7 Support agent, you can get the same type of assistance that members of the e-Learning team provide when you contact us directly (with some exceptions). Moreover, you get that assistance immediately instead of waiting for a  reply email from eLearning – it is truly on-demand help with Canvas for faculty!

We strongly encourage all faculty to utilize 24/7 support for Canvas. Especially when you need help over the weekend and after normal business hours.

Students who need help with Canvas should always be directed to contact 24/7 Canvas Support.

If you have not utilized Canvas support before, I also encourage you to try it for the first time the next time you have a question about Canvas. I am confident that you will be impressed by the swift, concise, and professional assistance that Canvas support provides.

Contact information for Canvas 24/7 Support can be access via the HELP menu (in the global navigation menu in the lower left-hand side of your screen) while logged into Canvas. 

I truly hope you take time to utilize this resource.

Wishing you a wonderful weekend,

LAURENA C. CALDERÓN
Instructional Technologist & LMS Administrator
Rockhurst University – Center for eLearning